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Have Questions?
Click on some of the most frequently asked questions below to see if we have your answer.
Questions about Tukaho Products
The freeze-drying process preserves the natural flavors, textures, and nutrients of the ingredients by removing moisture without the use of heat. This ensures that the treats retain their high nutritional value, including essential vitamins, minerals, and proteins, making them a healthier option compared to other manufacturing methods that may involve cooking or artificial preservatives.
Additionally, freeze-dried treats have a long shelf life, are lightweight, and easy to store. This method not only keeps the treats fresh and flavorful but also provides a wholesome, natural snack that supports the overall well-being of pets.
Yes, Rooster Bites are suitable for dogs of all breeds and ages. They are also safe for cats.
For pets that may have difficulty chewing, such as seniors or smaller breeds, our freeze-dried treats can be easily soaked in water for a few seconds to make them softer and easier to eat.
Additionally, the treats can be crushed and used as a nutritious food topper, adding flavor and protein to your pet’s regular meals.
We use only the finest, locally sourced ingredients. Our production process begins with partnering with trusted farmers in Pennsylvania, ensuring that all our ingredients are pet-friendly, safe, and supportive of local agriculture.
Every treat is made in our FDA-approved and certified facility, where rigorous quality control standards and microbiological testing are upheld to guarantee the safety and well-being of your pets. We focus on local sourcing and meticulous production.
Yes, all our treats undergo rigorous microbiological and mycotoxin testing to ensure they are safe and healthy for your pets. Every treat is made in our FDA-approved and certified facility.
Our treats should be stored in a cool, dry place. Once opened, ensure the bag is sealed tightly to maintain freshness.
Questions about Shipping
Shipping is free for any order over $50 (offer valid in contiguous 48 United States only).
Within the continental United States, Alaska or Hawaii, all orders less than $50 will be charged standard flat rate shipping of $8.95 and delivered after 4–8 business days in transit. You’ll receive your tracking number as soon as your order ships.
As a smaller business, Tukaho does not have access to the bulk shipping rates that much larger companies do. In order to offer “free shipping” to the customer, many companies build the cost of shipping into their product prices. We have considered this as well, but rather than raise prices on our products to offer “free shipping,” we choose to leave the shipping charges transparent.
Please know that we process and ship orders as soon as possible. We continuously monitor for unseen delays and update delivery estimates on our checkout page accordingly.
Please allow 1–2 business days for your order to process and ship, and then allow for the full estimated delivery window for receipt.
During the holiday season, orders may take up to 5 business days to process and ship. Thank you for your patience and understanding.
Unfortunately, we are unable to offer international shipping at this time.
You can track your order through your shipping confirmation email. If you need additional help, please reach out to our customer service team and they will be happy to assist.
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